Hindsight · review build · data not yet validated

Customer experience investment

By 2017, 50 percent of consumer product investments will be redirected to customer experience innovations.

Verdict

Not graded yet.

rank: 8
kind: top_prediction
subject: Customer experience investment
target year: 2017
timing: by
metric: share of consumer product investments redirected to customer experience
value: 50
unit: %
confidence: high