In 2018 they’ll expect all kinds of products and services to forgive them when their past – the product they selected, the size they chose, the service they wanted – doesn't match their future. Source
Verdict The same phenomenon is listed again within two editions under a new name (D33 ). Continued as trendwatching-2020-003
A trend is graded on whether the publisher keeps it, never as a hit or a miss (D6 , D33 ).
All captured fields
rank 4
subject Products and services that adapt after purchase
target year 2018
confidence high
note Dek: 'Post-purchase forgiveness is 2018's must-have feature.' Permalink
https://www.envisioning.com/hindsight/claims/trendwatching-2018-004
Cite
Hindsight, claim trendwatching-2018-004, renamed as of 2026-10-03. Envisioning. https://www.envisioning.com/hindsight/claims/trendwatching-2018-004
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