many consumers will have their first face-to-face encounters with robots in 2015. And they'll enjoy them.
Source
Verdict
fadedNot listed again within the publisher's next two editions, nor later (D33). A trend is graded on whether the publisher keeps it, never as a hit or a miss (D6, D33).
All captured fields
- rank
- 9
- subject
- Customer-facing service robots
- target year
- 2015
- confidence
- high
- note
- Section cites Amazon (10,000 Kiva robots by end-2014) and BCG (20-40% fulfillment cost cut); third-party figures, not recorded as metric.