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Dropping poor-fit customers · Hindsight | Envisioning

Hindsight · review build · data not yet validated

Dropping poor-fit customers

Gartner, Top Strategic Predictions, 2021, published 2021-10-19

Publishers Envisioning Hype Cycle explorer Forecast vs actual

By 2025, 75% of companies will “break up” with poor-fit customers as the cost of retaining them eclipses good-fit customer acquisition costs.

Source

Verdict

Not graded yet.

All captured fields

rank: 6
kind: top_prediction
subject: Dropping poor-fit customers
target year: 2025
timing: by
metric: share of companies breaking up with poor-fit customers
value: 75
unit: %
confidence: high

Permalink

https://www.envisioning.com/hindsight/claims/gartner-strategic-predictions-2021-006

Cite

Hindsight, claim gartner-strategic-predictions-2021-006. Envisioning. https://www.envisioning.com/hindsight/claims/gartner-strategic-predictions-2021-006

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Data, code and grading rules are public at github.com/envisioning/hindsight. Data under CC BY 4.0 (the BCB Focus survey under ODbL), code under MIT. Every rule is in the decision log. Think a verdict is wrong? Open a dispute.