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Freelance customer service · Hindsight | Envisioning

Hindsight · review build · data not yet validated

Freelance customer service

Gartner, Top Strategic Predictions, 2020, published 2020-10-21

Publishers Envisioning Hype Cycle explorer Forecast vs actual

By 2025, customers will pay a freelance customer service expert to resolve 75% of their customer service needs.

Source

Verdict

Not graded yet.

All captured fields

rank: 7
kind: top_prediction
subject: Freelance customer service
target year: 2025
timing: by
metric: share of customer service needs resolved by paid freelance experts
value: 75
unit: %
confidence: high

Permalink

https://www.envisioning.com/hindsight/claims/gartner-strategic-predictions-2020-007

Cite

Hindsight, claim gartner-strategic-predictions-2020-007. Envisioning. https://www.envisioning.com/hindsight/claims/gartner-strategic-predictions-2020-007

Dispute this verdict

Data, code and grading rules are public at github.com/envisioning/hindsight. Data under CC BY 4.0 (the BCB Focus survey under ODbL), code under MIT. Every rule is in the decision log. Think a verdict is wrong? Open a dispute.