Hindsight · review build · data not yet validated

Customer-created experience journeys

IDC, FutureScape, 2023, published 2023-10

By 2027, 60% of F500 Firms Will Leverage Ubiquitous Experiences, Edge Analytics, and GenAI to Enable Customers to Create Their Own Experience Journeys, Improving Customer-Desired Outcomes and Values

Source

Verdict

Not graded yet.

All captured fields

futurescape: Worldwide IT Industry
rank: 9
subject: Customer-created experience journeys
target year: 2027
timing: by
metric: share of F500 firms enabling customers to create their own journeys
value: 60
unit: %
confidence: high