By 2018, 80% of B2C and 60% of B2B Enterprises Will Overhaul Their "Digital Front Door" to Support 1,000–10,000 Times More Customers and Customer Touch Points Source
Verdict Not graded yet.
All captured fields
futurescape Worldwide IT Industry
rank 9
idc label Customer/Intimacy @Scale
subject Digital front door
target year 2018
timing by
metric share of B2C enterprises overhauling their digital front door
value 80
unit %
confidence high
note Also: 60% of B2B enterprises; support for 1,000-10,000 times more customers and touch points. Permalink
https://www.envisioning.com/hindsight/claims/idc-futurescape-2015-009
Cite
Hindsight, claim idc-futurescape-2015-009. Envisioning. https://www.envisioning.com/hindsight/claims/idc-futurescape-2015-009
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