SaaS meets AI agents: Transforming budgets, customer experience, and workforce dynamics
target year
2026
metric
organizations putting >50% of digital transformation budgets into AI automation
value
up to 50
unit
percent
subject
AI agents in SaaS
confidence
high
note
Quote from the chapter page: https://www.deloitte.com/us/en/insights/industry/technology/technology-media-and-telecom-predictions/2026/saas-ai-agents.html